Do you want to cancel your order? Please follow the instructions beneath and check if you are eligible.
Note! Orders are not automatic cancelled, our customer service has to approve them first. Do not assume that by requesting a cancellation your order will be canceled and / or approved. You have to wait for the confirmation. Our customer service is not 24h available, its possible that before they can cancel the order, the order is already processed and shipped.
|Can an order be cancelled if it was not processed or shipped?||Yes|
|Can an order be cancelled if it was processed?||Maybe, but always submit a request (no guarantee!)|
|Can an order be cancelled if it was shipped?||No|
|Options: if your order was shipped and can't be cancelled, you can still choose to return.|
Not happy with your purchase? No worries, you can return it. Please follow the instructions beneath.
Note! Do not return the package without first contacting us. If you do and the package gets lost we can not be held responsible.
|Withing how many days can I return?|
|What products are excluded?|
|Who pays the shipping costs for the return shipment?|
|Order was not shipped||Yes|
|Product(s) out of stock||Yes|
|Order not delivered||Yes*|
|Order is still in transit||No|
|Order was openend and used||No|
|*) only orders that are shipped with track and trace and reported as not delivered within 60 days from the date of purchase are eligible for a refund. Other cases will be offered a coupon with the value of the order or a new shipping. Orders that are shipped with track and trace and have the status delivered are only eligible for a refund if the order gets returned. |
Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you. You are entitled to examine the goods as you would in a store environment.