- Read through these terms and conditions carefully before using this website.
- Read through our support page for detailed information before using and ordering on this website.
- Read through our privacy statement
- Print a copy for future reference.
1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website
1.3 When you use certain SOGL services, please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services.
1.4 Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact Us for more information and full contact details).
2. Order process
2.1 All orders that you place on this website will be subject to acceptance of these terms and conditions.
2.2 The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from SOGL.
2.3 Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds).
2.4 We do not file details of your order for you to subsequently access directly on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please Contact us.
3.1 This website aims to deliver worldwide. All goods must be signed for by an adult aged 18 years or over on delivery.
3.2 Standard delivery charges are for worldwide shipping € 1,29. The shipping fee will not apply to an order of twenty euros or more. When possible an order will be shipped with track and trace. No automatic notice of track and trace information is given.
3.3 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
3.4 We reserve the right to select a courier service itself. No right can be derived if the courier does not offer track & trace information. We reserve the right to ship without track & trace.
3.5 No right can be derived from estimated delivery times. We will do our utmost to deliver an order within the estimated delivery time. Please refer to our support page for more information on shipping and delivery. When agreeing to these terms and conditions you also confirm you acknowledge our shipping and delivery page and agree to our estimated delivery times.
3.6 Track & trace information will not be sent automatically. No right can be derived from track & trace information offered by third parties.
3.7 Without notice we reserve the right to ship your order from any warehouse worldwide.
4.1 We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
4.2 To ensure that your credit, debit, or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Acts 1988 and 2003.
4.3 The price you pay is the price displayed on this website at the time we receive your order apart from the following two exceptions:
a) While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
4.4 All prices are shown excl any VAT - GTS, import duties or any other costs (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise. Taxes and import duties might apply for the country where your order is shipped to. This store cannot be held responsible for such charges.
4.5 Title to any products you order on this website shall pass to you on the delivery of the products provided that we have processed and received payment in full for the products
5. Returns, Cancellations and Substitutions
5.1 We offer a 14-day money back guarantee, please refer to returns and refunds. Some products are excluded from the guarantee. In the unlikely event that you receive faulty or damaged goods, please refer to our Returns and refunds section.
5.2 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may, therefore, supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 14-day money back guarantee.
5.3 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
5.4 When loyalty points are used to pay an order, these will not be refunded for money or replaced by new points. We reserve the right to replace these for a voucher of equal value.
5.5 The 14 day return policy lapses if the product is used or the packaging has been opened.
5.6 The cost of returning the product (s) are for the buyer. If the buyer received free shipping at the time of ordering, we reserve the right to charge these costs if a package gets refused at the attempt of delivery.
5.7 Unless agreed in advance, business purchases are excl. from this 14 day return policy.
5.8 Costs mentioned in section Lid 4.6 will not be refunded in the of a return.
5.9 The buyer accepts a deduction for the return shipping and/or customs charges when refusing the package by arrival, attempt to deliver or offered by customs.
5.10 The buyer accepts all bank- and transactions fees for the refund of the transaction.
5.11 The customer is at risk of damage, theft and/or loss during this transport.
6. Liability and Indemnity
6.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
6.2 Subject to Section 6.1 above, SOGL will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website SOGL will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and we accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
6.3 Subject to Section 6.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.
6.4 Subject to Section 6.1 above, SOGL will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
- economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
- loss of goodwill or reputation; or
- special or indirect losses
- suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
6.5 Notwithstanding the above, subject to Section 6.1 SOGL aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.
6.6 This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
6.7 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.
7. Miscellaneous Provisions
7.1 The contract between us shall be governed by the laws of Hong Kong (SAR) and any dispute between us will be resolved exclusively in the courts of Hong Kong (SAR). English is the only language offered for the conclusion of the contract.
7.2 We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
7.3 SOGL shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
7.4 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
7.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by SOGL.
7.6 SOGL reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
7.7 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
7.8 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party except:
A) a person who is a permitted successor or assignee under Section 7.8 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.
B) no consent from the persons referred to in Section 7.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).
7.9 No delay or failure by SOGL to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorized representative of SOGL.
7.10 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and SOGL relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and SOGL for your use of this website.
8.1 Damage and/or defects and/or complaints must be reported in writing at this webshop within 3 days of receipt of the product. After these 3 days, we do not accept any defects and/or defects and/or complaints of a product/delivery anymore.
8.2 All Product Warranty Products will be repaired by us under the terms of this Factory Warranty. The warranty periods vary by product and can be read on the packaging and/or supplied documents and/or the factory website. Shipping costs for these products are for the account of the buyer. The customer is at risk of damage, theft and/or loss during this transport.
8.3 Defects caused by normal wear and tear, external harm (sand, fall or moisture damage), misuse or overdue maintenance are not covered by warranty.
8.4 The granted warranty obligation expires if the customer/participant himself or herself makes changes or repairs to the delivered item or if it is delivered to any other than the agreed purpose or if the delivered / unused delivery has been used or treated by the customer/participant.
8.5 In the case of modification, mechanical adjustments by the customer and/or third parties and/or damage whatsoever, the warranty expires. The warranty also expires if the type and/or serial number plates and/or seals have been removed and/or damaged. Products can be offered for repair. All costs of the repair will then be borne by the customer. The products will be shipped to the customer after receipt of the total payment. All shipments are at the expense and risk of the customer.
8.6 Warranty and compliant products are only accepted in the original packaging, unused and undamaged unless otherwise agreed in writing. The product must be unopened, unused, complete and undamaged in its original packaging unless otherwise agreed in writing.
8.7 Batteries, accessories and repair parts are not guaranteed unless otherwise agreed in writing.
Store Online Group Limited
Room 2301, 23/F., Bayfield Building,
99 Hennessy Road, Wanchai, Hong Kong
Company Registration Number: 492709
We recommend you print out a copy of these terms and conditions for future reference.
Any questions or complaints about these Terms and Conditions or any product purchased using this SOGL website may be directed to Customer Services in writing to Store Online Group Limited, Room 2301, 23/F., Bayfield Building, 99 Hennessy Road, Wanchai, Hong Kong.